Why Gift Cards are still a viable strategy for acquisition and retention

Why Gift Cards are still a viable strategy for acquisition and retention

Gift Cards serve as powerful tools that can significantly impact customer acquisition and retention strategies. This article explores the multifaceted benefits of leveraging gift cards, highlighting how they can attract new customers and foster loyalty among existing ones.

Attract New Customers

Empowering Brand Advocates:

People want to connect over the things they are passionate about. Gift cards provide a unique avenue for brand advocates to introduce new customers to your products or services. 

Boosting Brand Awareness:

Replace generic cash gifts with branded gift cards to enhance brand visibility. A simple logo and branded color scheme on a card that replaces cash gives you another opportunity to advertise your brand. Associating your logo with the gift card reinforces brand recall, creating a lasting impression on recipients.

Building Loyalty from the First Purchase:

Gift Cards can act as a gateway to loyalty programs. By Integrating gift cards into your loyalty program itself, you can transform first-time buyers into loyal customers. This will reward customers not only for their purchases but also for their role in expanding the brand's reach through gift card gifting.

Retain/Upsell Existing Customers:

Omni-Channel Shopping Experiences:

The ability for customers to engage with your brand through multiple channels is now an expectation. Modern gift card solutions provide a seamless shopping experience by offering digital and physical gift cards. Enable customers to redeem gift cards in person or through e-commerce platforms, enhancing convenience and flexibility.

Increased Spending with Gift Cards:

Customers with gift cards tend to spend, on average, 59% more than the face value of the gift card. Leverage this tendency to drive higher sales and revenue, creating a win-win scenario for both customers and the business.

Consolidate Gift Card Credit for Upselling:

Today, strategic stored value can help you facilitate the consolidation of gift card credit with other types of digital accounts. By integrating gift card credit with loyalty points or other forms of credit, businesses increase the likelihood of redemption and open doors for upselling opportunities.

Incorporating gift cards into your B2C strategy can be a game-changer, not only for attracting new customers but also for nurturing existing relationships. By tapping into the emotional and tangible aspects of gifting, businesses can create a ripple effect that goes beyond a one-time transaction. Embrace the versatility of gift cards to amplify your brand's presence, foster loyalty, and drive revenue growth in the competitive world of B2C enterprises.

Start delighting your customers and boosting business

Watch your loyalty programs, gift cards, strategic offers and marketing communications over achieve when driven by Clutch’s comprehensive marketing solutions.